Hardware Support Technician

Thank you for your interest in our Hardware Support Technician career listing. We are always looking for experienced talent to join the Pipeworks team!

We are looking for a qualified Hardware Support Technician that will install and maintain computer systems and networks, aiming for the highest functionality. You will also train users of the systems to make appropriate and safe usage of the IT infrastructure.

A successful Support Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

You will be considered as the company’s front liner and you will solve basic technical problems and provide support for all assigned areas.

ESSENTIAL JOB FUNCTIONS

  • Provide first level contact and convey resolutions to client and employee technical issues
  • Properly escalate unresolved queries to the next level of support
  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality
  • Install and configure appropriate software and functions according to specifications
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Works with users to organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify IT equipment and software shortages and place orders
  • Maintain inventory records
  • Evaluate new equipment
  • Proven experience as IT Technician, Computer Technician and/or experience in providing Help Desk support via ticketing systems and email
  • Excellent diagnostic and problem-solving skills
  • Excellent communication ability
  • Outstanding organizational and time-management skills
  • In depth understanding of diverse computer systems and networks
  • Understand the concepts of internet security and data privacy principles
  • Certification as CompTIA A+ is a plus
  • Thorough knowledge of Windows OS
  • Knowledge of Apple OS preferred

About Pipeworks Studios

Since 1999, Pipeworks Studios has been quietly developing best-selling games and beloved game franchises from deep in the heart of Oregon. Our teams are creating truly unique original IP games alongside our
on-going work with key game franchises and outside partners.

At Pipeworks Studios, we believe in creating popular, innovative, and unique games that harness the creative spark of our teams and embrace the power of our players and community.We harness the power of games to create magic across worlds. Discover the magic at www.pipeworks.com